Granny Flat Consultants, operated by E.B Plumbing Solutions Pty Ltd (ABN 95 655 685 564, ACN 655 685 564), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect information when you visit grannyflatconsultants.com.au, contact us, request a consultation or use our services.
1. Information We Collect
We may collect information such as:
- Your name, phone number and email address
- Property address and suburb
- Information about your granny flat project, budget and requirements
- Builder quotes, plans or other documents you choose to provide
- Information submitted through forms or consultation requests
- Website usage information, including cookies, analytics and advertising data
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and consultation requests
- Understand your property and project requirements
- Provide our consultancy services
- Review and compare builder quotes where requested
- Communicate with you about your project
- Improve our website and services
- Send relevant marketing communications where permitted
3. Sharing Your Information
Where necessary to provide our services, we may share relevant information with trusted third parties such as builders, designers, certifiers, consultants, contractors and technology/service providers.
We do not sell your personal information.
Some of our technology and service providers may store or process information outside Australia.
4. Cookies and Analytics
Our website may use cookies and services such as Google Analytics, Google Ads and Meta advertising technologies to understand website usage, measure advertising performance and improve our services.
You can manage cookies through your browser settings.
5. Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
However, no online system can be guaranteed to be completely secure.
6. Access and Correction
You may request access to or correction of personal information we hold about you.
To make a request, please contact us using the details below.
7. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can investigate and resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
Granny Flat Consultants
Operated by E.B Plumbing Solutions Pty Ltd
ABN: 95 655 685 564
ACN: 655 685 564
Location: NSW 2760, Australia
Website: grannyflatconsultants.com.au
Email: info@grannyflatconsultants.com.au
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.